Customer satisfaction monitoring
Get feedback on your customers’ satisfaction and level of loyalty–in real-time.
What you’ll learn
Customer satisfaction over time
See the pulse of your customers varies over time, and in real-time.
Early threat detection
Identify products or services that are underperforming and intervene in time.
See how you’re performing in different market segments and groups.
Who’s it for?
We’ve designed this tool for organizations that appreciate that satisfied customers are critical to their success.
How to use it
Monitor customer satisfaction and identify the factors that are influencing positive experiences or causing problems. Then use this intelligence to improve your organization’s customer service.
This insight tool is based on the Net Promoters Score, a single measure that’s highly correlated with business success.