Customer satisfaction monitoring

Get feedback on your customers’ satisfaction and level of loyalty–in real-time.

 

What you’ll learn

Customer satisfaction over time

See the pulse of your customers varies over time, and in real-time.

Early threat detection

Identify products or services that are underperforming and intervene in time.

 

Segments

See how you’re performing in different market segments and groups.

Who’s it for?

We’ve designed this tool for organizations that appreciate that satisfied customers are critical to their success.

 

How to use it

Monitor customer satisfaction and identify the factors that are influencing positive experiences or causing problems. Then use this intelligence to improve your organization’s customer service.

 

 

Methodology principles

This insight tool is based on the Net Promoters Score, a single measure that’s highly correlated with business success.